Privacy Policy

Last updated: June 26, 2026

LOK Grips respects your privacy. This Privacy Policy explains what information we collect, how we use it, how cookies and similar technologies may be used on our website, and what choices you have.

LOK Grips manufactures and sells firearm grips, firearm accessories, and related products. Our products are intended only for lawful purchasers in locations where our products may legally be sold and shipped.

Information We Collect

When you visit our website, create an account, place an order, contact us, sign up for emails, request a back-in-stock alert, submit a review, use live chat, request a return or exchange, or otherwise interact with our store, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order details and purchase history

• Account information

• Customer service messages

• Product review information

• Newsletter signup information

• Back-in-stock alert requests

• Return or exchange information

• Device, browser, IP address, and website usage information

• Cart, checkout, search, product view, and referral information where applicable

• Information needed to detect fraud, protect our website, process payments, ship orders, and comply with legal or business recordkeeping requirements

We use this information to operate our store, process orders, ship products, provide customer support, prevent fraud, improve our website, send order-related communications, provide optional marketing communications, and comply with legal or business recordkeeping requirements.

Payment Information

Payments are processed through our payment providers. We do not intentionally store full credit card numbers on our website. Payment information is handled by payment processors and related checkout/payment services according to their own security and privacy practices.

Cookies and Similar Technologies

Our website uses cookies, pixels, scripts, local storage, session storage, and similar technologies. Some of these technologies are necessary for the website to work properly, while others are used for optional features, analytics, marketing, affiliate tracking, reviews, chat, maps, back-in-stock alerts, returns, and email marketing.

Essential Cookies and Scripts

Essential cookies and scripts may be used for things like:

• Keeping the website, cart, checkout, and account features working

• Remembering cart and session information

• Processing orders and payments

• Fraud prevention and security

• Enforcing product configuration rules, such as preventing invalid product color combinations from being added to cart

• Showing required checkout notices, such as international order acknowledgments

• Maintaining website stability and security

Essential cookies and scripts are required for core store functionality and cannot generally be disabled through our cookie tools.

Optional Cookies and Scripts

Optional cookies and scripts may be used for things like:

• Website analytics and performance measurement

• Affiliate tracking

• Email marketing and newsletter signup tools

• Back-in-stock alerts

• Product reviews and rating displays

• Store locator maps

• Live chat and customer support widgets

• Returns and exchange tools

• Promotional popups, onsite messaging, or personalized marketing

• Advertising, retargeting, or marketing attribution

Depending on where you are located, you may see a cookie consent banner when you visit our website. Where consent is required by law, non-essential cookies and tracking technologies will not be used unless you choose to allow them.

In locations where a cookie banner is not legally required, we may use optional cookies and similar technologies as described in this Privacy Policy, subject to your browser settings, available opt-out tools, and any privacy choices we make available.

If you reject or disable non-essential cookies, some optional features may not load or may have reduced functionality, including analytics, affiliate attribution, marketing tools, live chat, review widgets, store locator maps, back-in-stock alerts, returns tools, and some email marketing features. Core shopping, cart, checkout, and security functions should continue to work.

You can manage your cookie choices through our cookie banner or cookie settings tool where available. You can also adjust your browser settings to block, delete, or limit cookies.

Third-Party Services We Use

We may share information with third-party service providers that help us operate our business and website. These may include, depending on how you interact with our site:

• BigCommerce for ecommerce platform and checkout functionality

• Payment processors and fraud prevention providers

• Shipping and fulfillment providers

• Email and marketing providers, including Constant Contact and Retention Science/ReSci

• Affiliate tracking providers, including Affiliatly

• Back-in-stock alert providers, including Swym

• Review providers, including Stamped

• Customer support/live chat providers, including Reamaze

• Store locator/map providers, including POWR

• Returns/exchange providers, including Redo

• Popup or onsite marketing tools, including Digioh

• Analytics, advertising, or similar measurement tools, if enabled

• Web developers, hosting, security, and technical service providers

These providers may process information for us or collect information through their own technologies, depending on the service. Their use of information may also be governed by their own privacy policies.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Provide shipping and delivery updates

• Respond to customer service requests

• Process returns, exchanges, refunds, and store credit

• Maintain customer accounts

• Send order confirmations and transactional emails

• Send marketing emails if you sign up or otherwise consent where required

• Provide back-in-stock alerts if you request them

• Display reviews, ratings, support tools, and store locator features

• Improve our website, products, and customer experience

• Detect, prevent, and investigate fraud, abuse, or security issues

• Comply with legal, tax, accounting, and business recordkeeping requirements

• Enforce our policies and protect our legal rights

Legal Bases for International Visitors

If you are located in a jurisdiction that requires us to identify a legal basis for processing personal information, we may process your information based on one or more of the following:

• Performance of a contract, such as processing and shipping your order

• Compliance with legal obligations, such as tax, accounting, export, customs, or recordkeeping obligations

• Our legitimate interests, such as operating our business, improving our website, preventing fraud, and providing customer support

• Your consent, such as for certain cookies, marketing communications, or optional tracking technologies where consent is required

Where we rely on consent, you may withdraw your consent at any time using the available consent tools, unsubscribe links, browser settings, or by contacting us.

Marketing Communications

If you sign up for our email list or otherwise opt in to marketing communications, we may send you promotional emails. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing emails, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, return or exchange communications, or customer service responses.

Sharing of Information

We do not sell personal information for money. However, some analytics, advertising, affiliate, or marketing technologies may be considered “sharing,” “targeted advertising,” or “sale” under certain privacy laws.

We may share information with service providers that help us operate our website, process orders, provide customer support, ship products, prevent fraud, send emails, provide reviews, operate back-in-stock alerts, process returns, or perform other business functions.

We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, to enforce our policies, or in connection with a business transfer such as a merger, sale, or reorganization.

Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or limitation of the personal information we maintain about you. You may also have the right to object to or opt out of certain uses of personal information, such as targeted advertising, certain types of data sharing, or certain profiling activities.

You may also have the right to withdraw consent where processing is based on consent.

To submit a privacy request, contact us at:

sales@lokgrips.com

You may also contact us by mail at:

LOK Grips
1355 Gezon Pkwy SW
Wyoming, MI 49509
USA

We may need to verify your identity before completing certain privacy requests.

Cookies, Browser Controls, and Opt-Outs

You can manage non-essential cookies through our cookie banner or cookie settings tool where available. You can also adjust your browser settings to block, delete, or limit cookies.

Some browsers or browser extensions may allow you to send opt-out preference signals, such as Global Privacy Control. Where required by applicable law and technically feasible, we will treat these signals as requests to opt out of applicable sale, sharing, targeted advertising, or similar tracking activities.

Some third-party services may also provide their own opt-out tools or preference settings.

Please note that disabling certain cookies may affect website functionality.

Data Retention

We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and support our legitimate business operations.

The exact retention period may vary depending on the type of information, the reason it was collected, legal requirements, and our business needs.

Security

We use reasonable safeguards designed to protect personal information. However, no website, internet transmission, or electronic storage system is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Our products are intended for lawful purchasers and are not directed to children or minors.

International Customers

If you are located outside the United States, your information may be processed in the United States or other countries where we or our service providers operate. These countries may have privacy laws that are different from the laws in your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Region-Specific Rights

Depending on your country, state, or region, you may have additional privacy rights. These may include the right to access, correct, delete, restrict, object to, or receive a copy of your personal information, as well as the right to withdraw consent or lodge a complaint with a privacy regulator.

To exercise privacy rights, contact us at sales@lokgrips.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is used, contact us at:

sales@lokgrips.com

LOK Grips
1355 Gezon Pkwy SW
Wyoming, MI 49509
USA